Applicable to all quotations, orders and catering services provided by alexgoinaround
- Trade Register (KVK) Number: 42021686
- Registered Address: Aartsbisschop Romerostraat 109, 3573 AD Utrecht, The Netherlands
- VAT Number: NL005435693B10
- Contact Email: reach@frankieworks.nl
1. Applicability
These General Catering Conditions (the “Conditions”) apply to every quotation, order confirmation and agreement between alexgoinaround (the “Caterer”) and the business client (the “Client”) for the provision of catering services, including food, non-alcoholic beverages, coffee service and associated staffing. The applicability of any general terms and conditions of the Client is expressly rejected pursuant to Article 6:225 of the Dutch Civil Code.
2. Quotation and Acceptance
Quotations are valid for fourteen (14) days from the date of issue unless expressly stated otherwise. An agreement is concluded upon the Client’s written acceptance of the quotation — by signature, email confirmation or payment of the deposit referred to in Article 4. The Caterer reserves the right to withdraw or revise a quotation prior to written acceptance.
3. Scope of Service
The scope of services, including menu, quantities, staffing, delivery location, timing and any equipment provided, is set out in the accepted quotation. Any variation to the scope, including changes to guest numbers, menu or timing, must be agreed in writing and may result in an adjustment to the fee.
4. Fees, Deposit and Payment
All fees are stated in euros and exclusive of VAT unless expressly stated otherwise. Unless otherwise agreed in writing:
- A deposit of fifty per cent (50%) of the total quoted amount is payable upon acceptance of the quotation;
- The remaining balance is payable within fourteen (14) days of the invoice date;
- Late payment entails statutory commercial interest under Article 6:119a of the Dutch Civil Code, together with extrajudicial collection costs in accordance with the Besluit vergoeding voor buitengerechtelijke incassokosten.
5. Final Guest Numbers
Final guest numbers must be confirmed in writing no later than seven (7) days before the event date. Numbers confirmed thereafter form the basis of the final invoice and may not be reduced. Increases in guest numbers after confirmation are subject to the Caterer’s ability to accommodate them and may result in an adjustment to the fee.
6. Cancellation by the Client
In the event of cancellation by the Client, the following cancellation fees shall apply as a percentage of the total quoted amount:
- More than thirty (30) days before the event: 25%;
- Between fourteen (14) and thirty (30) days: 50%;
- Between seven (7) and fourteen (14) days: 75%;
- Less than seven (7) days: 100%.
Cancellation must be made in writing. Any deposit already paid shall be set off against the cancellation fee due.
7. Cancellation by the Caterer
The Caterer may cancel the agreement in the event of force majeure as defined in Article 12, or where the Client has materially breached these Conditions, including non-payment of the deposit. In the event of cancellation by the Caterer other than for Client breach or force majeure, any deposit paid shall be refunded in full.
8. Allergen and Dietary Requirements
The Client is responsible for communicating any allergies, intolerances or dietary requirements of its guests to the Caterer in writing no later than seven (7) days before the event. The Caterer will provide allergen information in accordance with EU Regulation 1169/2011 and will use reasonable efforts to accommodate requirements communicated within this timeframe. The Caterer cannot guarantee the absence of cross-contamination in its kitchen environment.
9. Venue, Access and Facilities
The Client shall ensure that the Caterer has timely and safe access to the venue, together with adequate facilities for food preparation and service as set out in the accepted quotation, including power supply, water, working surfaces, waste disposal and adequate lighting. Where such facilities are not made available, the Caterer reserves the right to adjust the service or the fee accordingly and shall not be liable for any shortfall in service resulting therefrom.
10. Client Responsibilities
The Client warrants that it has obtained all necessary permits, licences and consents required for the event at the venue, including but not limited to any evenementenvergunning, noise permission, or venue authorisation. The Caterer shall not be liable for any consequences arising from the absence of such permits. The Client shall be responsible for the conduct of its guests and for any damage to the Caterer’s equipment caused by guests.
11. Liability
The liability of the Caterer is limited to the extent permitted by Dutch law. The Caterer’s aggregate liability under or in connection with any agreement shall not exceed the total fee paid by the Client for the services giving rise to the claim. The Caterer shall not be liable for indirect or consequential damages, including loss of profit, loss of goodwill or reputational damage. The foregoing limitations shall not apply in cases of intent or gross negligence on the part of the Caterer or its management, or in cases of death or personal injury caused by the Caterer’s negligence.
The Caterer maintains business liability insurance (AVB) covering its catering operations.
12. Force Majeure
The Caterer shall not be liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to government restrictions, public-health emergencies, natural disasters, extreme weather, strikes, failures of power, telecommunications or supply chain, terrorism, war or civil unrest. Where force majeure renders performance permanently or temporarily impossible, the Caterer shall notify the Client without delay, and the parties shall seek a reasonable alternative or, where none is available, the agreement shall be terminated without entitlement to damages on either side, save that the Client shall be entitled to a refund of any prepaid amounts less reasonable costs already incurred.
13. Intellectual Property and Images
The Caterer retains all intellectual property rights in its menus, recipes, branding and associated materials. The Caterer may, unless the Client objects in writing prior to the event, take photographs of the catering set-up (excluding identifiable guests) for use in its portfolio, website and social media.
14. Data Protection
Personal data exchanged in connection with the agreement shall be processed in accordance with the General Data Protection Regulation (GDPR). Where the parties exchange personal data of guests, the Client shall ensure that it has a lawful basis for sharing such data with the Caterer. The Caterer acts as controller in respect of data it collects directly, and as processor in respect of data provided by the Client for the purpose of performing the agreement.
15. Complaints
Complaints regarding the services shall be submitted in writing to the Caterer within seven (7) days of the event date, failing which the services shall be deemed to have been accepted without reservation. The submission of a complaint shall not suspend the Client’s payment obligations.
16. Sever-ability and Consumer Rights
Should any provision of these Conditions be held void, voidable or unenforceable, the remaining provisions shall continue in full force and effect. The provision thus affected shall be deemed replaced by a valid provision that approximates, as closely as possible, the content and purpose of the original, in accordance with Article 3:42 of the Dutch Civil Code. Nothing in these Conditions shall operate to limit or exclude any mandatory consumer rights under Dutch or European Union law, to the extent such rights apply.
17. Governing Law and Jurisdiction
These Conditions and any agreement to which they apply shall be governed by the laws of the Netherlands. All disputes arising out of or in connection with such agreement shall be submitted exclusively to the competent court of the district of Midden‑Nederland, Utrecht.
Last updated: 28 April 2026
